Your credit card will be charged every time your replacement filters are shipped out. You will receive an order confirmation via email.
You can view your active subscription orders at any time by visiting the Filter Club Subscription Portal. To access your account, log in using the email and password you created during checkout.
Yes, you can cancel your subscription orders at any time by visiting the filter club subscription portal. If you cancel your subscription, the 5-year warranty will no longer apply and your warranty will go back to the original extended warranty from the date of purchase.
Yes, subscribing to our filters on amazon also earns you the 5-year extended warranty. However, you must subscribe to Hathaspace-certified filters.
The 5-year extended warranty is available for customers who purchased the HSP001 Smart True HEPA Air Purifier only. For the HSP002 model, the product automatically comes with an extended 5-year warranty and the filter club does not extend the warranty beyond that.
Under the warranty, Hathaspace will repair, replace, or refund any parts found to be defective due to manufacturer flaws. This warranty extends only to personal use and does not extend to any product that has been used for commercial use, rental use, or any other use in which the product is not intended for. There are no warranties other than that expressly set forth with each product. This warranty is non-transferable and does not cover cosmetic damage, wear and tear, damage resulting from abuse, misuse, loss of the unit, unauthorized repair, improper handling, or products purchased from an unauthorized retailer and distributor. This warranty will not cover consequential damages.
The extended 5- year warranty is applied from the date you purchased your air purifier and is only active if you maintain your subscription with Hathaspace. We recommend signing up for the filter club within 30 days of purchasing your air purifier to ensure you get the most out of your extended warranty and never miss out on filter replacements.
Yes, in order to receive the benefits of the 5-year extended warranty, you will need to maintain your subscription membership.
*The extended 5-year warranty only applies to the HSP001 air purifier, as long as you are subscribed to the filter club. The HSP002 air purifier comes with a 5-year warranty that cannot be extended through the filter club