FREQUENTLY ASKED QUESTIONS

HSP001 Air Purifier
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    Will my purifier come with extra filters?

    Every purifier comes with your first set of filters.

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    Can I keep it running while my windows are open?

    Yes, you may continue to operate your purifier with open windows. However, since the air purifier is circulating air throughout the room, it may be pulling outdoor particles inside your space, negatively impacting your indoor air quality.

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    Can I run it while it’s on the carpet?

    You may run the air purifier on any hard floor surface that is stable and dry.

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    How much ozone does this put off?

    When the anion generator is on, the HSP001 gives off a maximum ozone concentration of 0.003261 parts per million (PPM). It is safety-tested and fully approved by CARB.

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    What is the difference between this one and the HSP002?

    The main difference between the HSP001 and HSP002 is the room size coverage. The HSP001 is designed for rooms up to 700 square feet, while the HSP002 is designed for rooms up to 1500 square feet.

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    What is the difference between the True HEPA and the H13 True HEPA filter?

    Our original True HEPA filter contains H11 HEPA, which filters 99.97% of particles as small as 0.3 microns. Our H13 True HEPA filter features a better H13 HEPA filter, which filters everything the H11 filter can, plus 99.95% of particles between 0.3 microns and 0.1 microns. These smaller particles make up a lot of harmful pollutants like virus carriers, insecticides, asbestos, and tobacco smoke.

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    What is the difference between this one and the HSP003?

    The main difference between the HSP001 and HSP003 is the room size coverage. The HSP001 is designed for rooms up to 700 square feet, while the HSP003 is designed for rooms up to 2800 square feet.

HSP002 Air Purifier
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    My HSP002 won’t stop beeping, what is wrong with it?

    The HSP002 Air Purifier has a built-in filter replacement timer that will go off after 3000 hours of continuous operation. When the timer is up, the AUTO and Timer buttons will flash, along with a beeping noise. To reset the timer, simply hold down AUTO + Timer buttons for 3 seconds until you hear a beep.

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    My HSP002 suddenly has a very high PM reading, but nothing has changed. Is it damaged?

    The precision laser sensor used in your HSP002 purifier is sensitive and constantly reads real-time data. Occasionally, it can get disrupted when dust clogs the inside, resulting in a high PM index. You can clean the laser sensor by using a compressed air can or gently blowing through it.

    If this does not work, you can very gently insert a q-tip and then blow on it again. Simply remove the laser sensor door on the right side of the unit. Once you remove the laser sensor door, blow through the rectangular hole, the one which is facing you when you open the sensor door. Contact team@hathaspace.com if you have any questions.

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    Can I keep it running while my windows are open?

    Yes, you may continue to operate your purifier with open windows. However, since the air purifier is circulating air throughout the room, it may be pulling outdoor particles inside your space, negatively impacting your indoor air quality.

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    Can I run it while it’s on the carpet?

    You may run the air purifier on any hard floor surface that is stable and dry.

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    What is the difference between the True HEPA and the H13 True HEPA filter?

    Our original True HEPA filter contains H11 HEPA, which filters 99.97% of particles as small as 0.3 microns. Our H13 True HEPA filter features a better H13 HEPA filter, which filters everything the H11 filter can, plus 99.95% of particles between 0.3 microns and 0.1 microns. These smaller particles make up a lot of harmful pollutants like virus carriers, insecticides, asbestos, and tobacco smoke.

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    Do you offer H11 True HEPA for the HSP002?

    No, we only offer H13 True HEPA for our HSP002 air purifier.

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    What is the difference between this one and the HSP003?

    The main difference between the HSP002 and HSP003 is the room size coverage. The HSP002 is designed for rooms up to 1500 square feet, while the HSP003 is designed for rooms up to 2800 square feet.

HSP003 Air Purifier
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    Where can this air purifier be used?

    HSP003 covers 2800 square feet and is ideal for schools, universities, classrooms, hospitals, restaurants, hotels, doctor offices, and other businesses and can also be used in homes, bedrooms, and living rooms.

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    How long do the filters last on HSP003?

    HSP003 filters are designed to last approximately 4 months. Exact timing will depend on usage.

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    Which replacement filter should I purchase for the HSP003?

    For the best performance and longest lifespan, use certified HATHASPACE replacement filters. Search HATHASPACE Certified Replacement Filter for HSP003 Dual Filtration HEPA Air Purifier, 1 Set (H13 True HEPA).

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    What do the numbers on the front panel of the air purifier mean?

    The numbers displayed on the front panel of the air purifier represent the Air Quality Index (AQI). The AQI reports the real-time air quality in your room by measuring the true concentration of particulate matter (PM) in the air.

    1. Excellent (Green): 1 - 50
    2. Good/Fair (Blue): 50 - 150
    3. Poor (Red): 151 - 500
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    What does the power button blinking light mean?

    It’s time to replace your filters! Don’t forget, there is one filter on each side. Purchase HATHASPACE Certified Replacement Filter for HSP003 Dual Filtration HEPA Air Purifier, 1 Set (H13 True HEPA). Each set comes with 2 filters. To reset the filter replacement blinking light, press the “Timer” and “Sleep” buttons together and hold for 3 seconds.

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    What is the difference between the True HEPA and the H13 True HEPA filter?

    Our original True HEPA filter contains H11 HEPA, which filters 99.97% of particles as small as 0.3 microns. Our H13 True HEPA filter features a better H13 HEPA filter, which filters everything the H11 filter can, plus 99.95% of particles between 0.3 microns and 0.1 microns. These smaller particles make up a lot of harmful pollutants like virus carriers, insecticides, asbestos, and tobacco smoke.

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    How do I set my air purifier to auto-mode?

    Press and hold the “fan speed” button for 3 seconds and you will enter auto-mode. Auto-mode will automatically adjust the fan speed based on the air quality level.

Filter Club
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    How does the filter club work?

    The filter club is our filter subscription program that gives subscribers the convenience of automatic filter deliveries when you want them, discounts on replacement filters, To sign up, visit our Filter Club page.

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    How often will I receive replacement filters?

    Our filter subscription plan ships new filters to your door every 4 months.

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    When will I receive my first filter?

    You will have the option to have your first filter delivered immediately or in 4 months. If you’d like your filter delivered at a different time, you may choose the 4 month delivery option and email team@hathaspace.com to change your first delivery date.

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    When will my card be charged?

    Your credit card will be charged the moment your filters are shipped. If you choose to have your filters shipped immediately, your card will be charged immediately and if you choose to have your filters delivered in the future, your card won't be charged until then.

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    How can I view my subscription orders?

    You can access your Filter Club account through the Filter Club login page.

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    I already have filters, but I want to schedule my first shipment in the future. How do I do this?

    To schedule your first filter shipment in the future, simply choose the filter club plan that ships your filters. If you would like your filters sooner, email team@hathaspace.com with your order number and we can change your first delivery date. Alternatively, you can log into your account and manually change your first delivery and charge date.

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    Can I pause or cancel my subscription?

    Yes, you can modify, pause, or cancel your subscription at any time.

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    Can I skip a shipment?

    Yes, you may skip a shipment.

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    When does my warranty begin?

    The warranty begins from the date you purchased your air purifier.

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    What does the filter club warranty cover?

    The filter club warranty covers everything our normal purifier warranty covers plus any issues with your filters.

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    I cannot seem to access my account. What do I do?

    If you’ve created an account and are having trouble accessing it, or the website does not recognize the account, please email us at team@hathaspace.com for your activation email. Once your account has been activated, you will be able to login to your account on our website under Account > Filter Club

Schools & Businesses
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    I’d like to order Hathaspace air purifiers for my business. How can I do that?

    We love serving businesses of all kinds! If you would like to place an order for your business, please reach out to team@hathaspace.com to learn more about our special pricing options just for you.

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    Do you accept purchase orders?

    Yes, we accept purchase orders on bulk orders. Please contact team@hathaspace.com with specifics and one of our associates will gladly assist.

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    Do you offer sales tax exemption?

    Yes, we do! Prior to placing an order, eligible governmental, non-profit, charitable, and other organizations exempt from tax will need to email a copy of applicable federal and/or state exemption certificates. To start this process, you can reach out to team@hathaspace.com.

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    Which air purifier is best for classrooms?

    This depends on the room size of the classroom but typically, we recommend our HSP002 air purifier which can cover room sizes up to 1500 square feet or HSP003 which can cover up to 2800 square feet. Some classrooms are smaller, and their air quality needs can be met with our HSP001 air purifier, which can cover rooms up to 700 square feet.

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    I’d like to order Hathaspace air purifiers for my school. How can I do that?

    We love serving schools! If you would like to place an order for your school, please reach out to team@hathaspace.com to learn more about our special pricing options just for you.

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    Do you offer special pricing for schools and businesses?

    Yes, we do. Please reach out to team@hathaspace.com for more information.

Orders & Shipping
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    What payment methods do you accept?

    We accept all major credit cards (Visa, Mastercard, Discover, & American Express) as well as ShopPay, Apple Pay, PayPal, & Amazon Pay.

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    When will my credit card be charged?

    Credit cards will be charged at the time the order is placed.

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    Do I pay for shipping?

    We offer free standard shipping to the 48 contiguous United States.

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    Do I need to pay tax on my order?

    Sales tax is collected in select states as required by law. You can see the exact sales tax on your order after entering your address information on the checkout page.

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    Do you offer sales tax exemption?

    Yes, we do! Prior to placing an order, eligible governmental, non-profit, charitable, and other organizations exempt from tax will need to email a copy of applicable federal and/or state exemption certificates. To start this process, you can reach out to team@hathaspace.com.

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    How soon will my order ship?

    Most orders ship the next business day, in rare occasions it may take up to 2-3 business days for orders to ship.

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    How do I cancel my order?

    To cancel your order, please contact team@hathaspace.com

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    I forgot to add a promo code. What should I do?

    No worries! We're happy to help you with your order. To get started, please have your order number handy, and contact our customer service team by emailing team@hathaspace.com. As a friendly heads-up, we're only able to apply one promotion per order.

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    What shipping carriers do you use?

    For all orders within the United States, we use UPS, USPS, FedEx, and Amazon.

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    How can I track my order?

    Once your product ships, we will send a shipping confirmation email with a tracking number.

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    How can I change my shipping address?

    We are unable to make changes to an order after it has been placed or shipped. Contact team@hathaspace.com to assist in rerouting your order.

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    Do you ship abroad?

    Currently, we sell our products in the United States only.

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    What do I do if my shipment arrives damaged?

    If your shipment arrives damaged or is missing contents, please contact us at team@hathaspace.com, including photos of the damage as soon as possible so we may file a claim and replace your items.

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    Can I use financing?

    Currently, we do not offer financing for our products.

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    How long will it take once it’s shipped out?

    We offer standard free shipping for all Hathaspace products with a shipping time of 3-5 business days.

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    What is the return process if I order through Amazon?

    If you purchased Hathaspace products through Amazon, contact them directly and they will walk you through the process. Any issues and we will gladly help, but our capabilities are limited.

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    What is the difference between buying on Hathaspace and buying on Amazon?

    Hathaspace has been a partner with Amazon since the beginning and is proud to offer the same products with top quality and customer service.

    Hathaspace promotional discounts cannot be applied when purchasing a product through Amazon. You can, however, use Amazon gift cards or credit towards your purchase.

    Finally, if you purchase through Amazon, returns will be handled directly through the Amazon support team. For all other issues, contact team@hathaspace.com and provide your Amazon order-ID number along with your request.

Wholesale
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    Do you accept purchase orders?

    Yes, we accept purchase orders on bulk orders. Please contact team@hathaspace.com with specifics and one of our associates will gladly assist.

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    Do you offer discounts for large orders?

    Yes, we offer discounts for large orders. Contact team@hathaspace.com with your desired order and one of our associates will assist with your order.

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    Do you offer wholesale discounts?

    Yes, we offer wholesale discounts to eligible and approved wholesale customers. To find out more, reach out to team@hathaspace.com

Returns & Refunds
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    How does the 60-day money-back guarantee work?

    We want everyone to breathe the best air possible and are confident our purifiers will transform your air quality. With our risk-free 60-day money-back guarantee and return policy, you can try a Hathaspace air purifier in your home for 60 days. If you aren't satisfied, we’ll give you your money back.

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    What is your return policy?

    We want to make sure you love your Hathaspace products, so if you’re not 100% satisfied, you can return them for free and get a full refund during the 60-day trial period. You have 60 days from the date of shipment to request a full refund including shipping charges.

    To qualify for a refund, all the following conditions must be met:

    a. A return must be requested within 60 days of your shipment date. To request a return, please contact team@hathaspace.com.

    b. You must return the product to Hathaspace in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

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    How long does it take to receive my refund?

    When we receive the device at our warehouse, we will inspect the shipment to ensure all parts have been returned and the device undamaged. Once the device has been inspected, usually in 2-5 business days, we will process your refund and reimburse the payment method you used for the purchase. It usually takes 5-10 business days for the credit to be reflected on your bank statement.

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    What is your warranty policy?

    See our warranty policy here: https://hathaspace.com/pages/warranty

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    How do I start a return or replacement?

    If you decide that your Hathaspace products aren’t right for you within your trial period or you are having issues within your warranty period, we're happy to help troubleshoot or initiate the return or replacement process. Just email team@hathaspace.com, providing details on the issue as well as your order number. Refunds will be credited to your account within 2 weeks.

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    How do I check on the status of my refund?

    We're happy to help check on your refund! Please reach out to our customer service team at team@hathaspace.com with your order number on hand.

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    I have a warranty claim. What should I do?

    We're here to help! To get started with your claim, please reach out to our customer service team by emailing team@hathaspace.com with your order number.

CONTACT US

Nothing is more important to us than you, our customer.

Call: 800-446-0535

Email us anytime: team@hathaspace.com

Address: 444 W. Lake St., Suite 1700, Chicago, IL 60606

Or fill out the contact form below. In harmony, Hathaspace